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"Small is beautiful...Slow
and steady wins the race...Inch by inch, row by row,
that's the way my garden grows".
While such homespun wisdom might be fine for common
folk, it can be awfully frustrating for an ambitious
homebased business owner
determined to take his/her company to the next level of
growth and profitability. Sure, a thriving one or
two-person service business with no inventory, rent or
employees can seem like an easy way to make money at
first, but when the e-mail inbox goes into overload mode
and when the phone starts ringing off the hook
and customers keep coming back for more, homebased
business owners who fail to plan often fall victim to
their own success. Either they burn out too fast trying to juggle
everything themselves or they spend so much time and
money contracting people to help them that their profits go
down the drain.
Fortunately, there are some ways to take your
homebased business to new heights without sacrificing
your business's profitability or losing your peace of
mind. I have laid down 10 steps to grow your homebased business
into the personal and professional success it
was meant to be:
1.
Focus on a single product or service, and then market it, sell it,
promote it-do everything you can to increase sales of
that one product or service.
While it's tempting to swing for the fences and try to
be all things to all people, it's often less risky and
more profitable to pick a product or two that you can
execute really well and just try to get on base.
2.
Expand your product line to offer complementary products or services.
Once you've hit on a product or service that customers
really like, don't miss the opportunity to
bring out related items to diversify your product line.
Not only does that give your customers a wider
selection, but it also makes your products more
appealing to retailers who typically like to stock a
line of products as opposed to a single item.
3.
Meredith LiePelt, who runs a company called Contemporary
Baby out of her home in Dublin, Ohio, started off making
colorful burp cloths for newborns. Now she's expanded
her line to include such "go along" products as
receiving blankets, bibs and gift baskets. Says LiePelt,
"Our retail customers have enjoyed having more
gift-giving options, and our wholesale clients are able
to offer their customers a wider selection to choose
from."
4.
Create a Web site to advertise your company or sell products online.
Thanks to the Internet, it's no longer necessary to open
a store to reach retail customers. For marketers of
specialty products like rare books, collectibles and
gourmet foods, a Web-based boutique lets you reach
millions of shoppers around the world without paying for
rent, utilities or garbage collection.
And while creating Web sites once required a big
investment and the skills of an experienced Web designer
or programmer, do-it-yourself Web sites are now
available for less than $30 a month with no technical
knowledge required. Typically, the companies that help
you register your domain name (Web address) will provide
online templates you can use to build your site, host
your Web pages on their server and provide you with
multiple e-mail addresses as well. E-commerce
capabilities can often be had for an additional charge.
You can also set up low-cost Web sites through Web
hosting companies and search engines.
5.
Find ways to increase sales to your existing customers.
It's a lot cheaper than finding new ones. Even if you
can't expand your product line, you can boost revenues
by selling more of your existing product or service to
the clients you already have. One easy way to do this is
through volume discounts. Especially if your products
cost little to produce, offering your customers the
chance to buy, say, two T-shirts for the price of one
lets you ring up additional sales without sacrificing
much profit. Another common practice is to reward loyal
customers by giving them a punch card that entitles them
to a free product or service for every 10 items they
buy. This technique is common at hair salons, car washes
and arts-and-crafts stores, but homebased businesses can
use it, too.
6.
Find new and different ways to market your business through e-mail
newsletters or by doing guest-speaking gigs or by
teaching a class.
Marketing your homebased business doesn't need to
involve spending big money on newspaper ads, Yellow
Pages listings, or TV or radio spots. Grassroots
marketing techniques cost far less and are often much
more effective. Most chambers of commerce and community
groups are more than happy to provide a forum to a local
business owner who's willing to share his expertise at
no charge. Sending out a weekly newsletter is also a
great way to get your name out in front of new and
potential clients. Thanks to the Internet, you can send
out your newsletter via e-mail using online templates
and automated delivery systems.
7.
Target other markets. If you sell to teens, start marketing to college students.
If you sell to working moms, maybe your product will
work for stay-at-home moms with a few modifications.
Another strategy is to take a retail-oriented product or
service and sell it wholesale. For example, a homebased
catering business that specializes in cakes, pies and
other tasty desserts can contact local bakeries to sell
its goods on a wholesale basis. While the price you get
from the bakeries will be lower (because the bakeries
need to mark it up to their customers to make a profit),
you'll sell more products and generate consistent cash
flow that you can bank on.
Hire someone to help you out-an employee, a
freelancer, an intern, an independent contractor, even
your kids. Not only does this free up cash flow by
adjusting your expenses to the level of work you bring
in, but it also enables you to cultivate a large network
of talented people you probably couldn't afford to hire
full time. Marc Kirschner, a neighborhood directory
publisher in
New
York City, employs 50 to 75 writers-all of whom are freelancers-to
develop his directory's content. This way, Marc saves on
payroll taxes, medical benefits, employer liability
insurance and all the other costs of hiring full-time
staffers. There are other benefits, too. "Bringing in
outside help gives you someone else to bounce ideas and
strategies off of," Kirschner says. "It prevents you
from feeling you're going it alone."
8.
Join forces with another business to promote your company.
Partnering with a company in a related industry is one
of the cheapest and easiest forms of marketing that you
can employ. If you make spa products, for example, you
may be able to convince a local health club to carry
them in its store by offering a discount to its members.
Likewise, you can send a free, one-day health club pass
to anybody who buys your lotions and scrubs. Nancy
Tamosaitis, a homebased publicist, says her New York firm, Vorticom, has partnered with a graphic design firm to provide
creative services such as Web design and brochures to
her corporate PR clients. From time to time, she also
joins forces with specialty PR firms to assist clients
in fashion, finance and other industries. "Now that I'm
working from home, my clients receive infinitely better
service and results-at much lower cost-than when I
managed a $3 million profit center at a top PR agency,"
Tamosaitis says.
9.
Think about turning your business into a franchise or business
opportunity.
While most homebased businesses remain small, yours may
have the potential to hit the big time through
franchising, licensing or wholesale distribution. The
key question to ask yourself is if your business can be
converted into a business format that somebody else
could operate (a franchise) or if you have a
standardized product or service that someone could
resell multiple times (a business opportunity). While
you may think that expanding your business requires
raising capital, hiring employees, buying equipment and
leasing office or warehouse space, it's often more
profitable-and less risky-to license your product to a
big corporation with manufacturing capabilities and an
existing sales force to do the work for you.
10.
Expand to another location.
That could mean renting "virtual" office space in a
business center or by sharing office space with another
growing business. Brad Taylor, a CPA in Springfield, New
Jersey, spends most of his time at home preparing tax
returns, developing tax-planning strategies and revising
his clients' QuickBooks files. But when he needs to come
to New York City for a meeting, he sometimes rents space
at a
Manhattan
business center operated by HQ Global, a national
provider of temporary office space.
For a monthly fee or a la cart, business centers like
these offer everything from conference rooms and
receptionist services to remote-access voicemail,
high-speed Internet connectivity and tech support,
offering homebased business owners as much or as little
outside office services as they need. Taylor pays just
$10 an hour to use the space and is able to bill the
cost to his client. "While I still want to run my
business from home, this has allowed me to pursue new
opportunities and network with other professionals,"
Taylor says.
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